Got a question? See a few
frequently asked questions and
their respective answers below...
HOW DO I GET A QUOTE OR MAKE A BOOKING?
The easiest way to contact us is by email on enquiries@airporttransferstorbay and we will be happy to help you in any way possible.
MY LOCATION / AIRPORT ISN'T LISTED?
We serve all your needs for long distance travel be it an airport, seaport theatre or a family gathering that you wish to make even more special.
CAN I BOOK A CAR FOR A JOURNEY IN THE NEXT 48 HOURS?
We are proud to say that we can cater for last minute travel bookings although we cannot guarantee the type of vehicle.
WHAT HAPPENS AFTER I'VE MADE A BOOKING?
A confirmation email or letter of your booking will be sent to you.
HOW DO I MEET MY DRIVER AT THE AIRPORT?
Our drivers are trained to be in the terminal to meet the passenger within 20 minutes of your plane landing, and will be in the arrivals hall with a Torbay Airport Transfers sign that will have the passengers name displayed. If you are travelling first or business class and have only hand luggage then let us know and we will be in the terminal earlier so as to meet you as soon as you come into arrivals.
WHAT HAPPENS IF MY FLIGHT ARRIVES EARLY OR LATE?
Your flight is tracked by our drivers using the various websites that are available to us, therefore ensuring that you are met in the arrivals hall at the correct time late or early.
DOES MY FARE INCLUDE A TIP?
Gratuity is down to the personal traveller.
I NEED A RECEIPT FOR MY JOURNEY, WHEN DO I GET A RECEIPT?
You can either get a receipt direct from the driver or we can email you one after the journey has been completed.
HOW & WHEN DO I PAY?
Payment can be made via Cash, or credit card on the day of travel or via Bacs transfer or cheque in advance. Please note that credit cards incur a transaction fee. All one way bookings involving collection from an airport will also require prepayment.